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77 Mount Ephraim
Tunbridge Wells
Kent
TN4 8BS
United Kingdom
Tel 0870 190 9100
Fax 0870 190 9101
Email Us

Customer Service Pledge

 

 

Our Customer Service Pledge is this ...

 

  1. Every call will be answered by a human being.
    - We will never use robots with press 1 for this, press 2 for that, press 9 for total frustration.
  2. We will give you our full name so you know who you have spoken to
    - None of this “Dave? Which Dave did you speak to?” nonsense.
  3. We will try to solve every problem on your first call, but if you do need to ring back our staff will give you their personal phone number
    - so that you can get through directly to the same person that you spoke to last time.
  4. Every member of staff has their own personal voicemail
    - with a personalised greeting so that you know that you have got through to the right person.
  5. Our system is clever enough to email the person telling them that you have just left a message
    - so we can’t forget to check our voicemail.
  6. If we ever have need to send you a letter we will attach our Business Card
    - Our Business Cards contain a photo of our face so that you can see who is writing to you.

 

 

It’s not complicated it’s just about treating people the way that you would like to be treated yourself.

We are... faces not numbers... and so are you

 

Ian Fishwick

Competitive Prices

At the same time, we don’t expect you to pay through the nose for the privilege. AdEPT is committed to continually monitoring its prices to ensure that you get a great deal. We may not be the very cheapest operator in the market, but we can promise you we’re pretty close, and that we will work hard to push prices down whenever the opportunity presents itself.

 

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Ian Fishwick - Managing Director

 

 

save a tree - change to email billing Join our SAVE A TREE campaign!

We are embarrassed to admit that we print over 3.5 MILLION pages a year when we send out bills to our customers. That is over 10,000 pages every day of the year.

 

The trees have had enough and we agree with them.

 

If you are happy to receive your bill by email in future then email saveatree@adept-telecom.co.uk with your account details.