AdEPT People

We are… faces not numbers… and so are you

Ian Fishwick - Managing Director

Ian has been a telecommunications MD for nearly 20 years, working in areas as diverse as secure battlefield communications and cable television. He has been running companies providing voice telephone service to the public since 1995. “I’ve learned over the years that customers need a small number of things doing very well to keep them satisfied - fair prices, reliability, accurate bills and the ability to speak to a friendly, helpful person who’ll sort out their problem if something goes wrong.”

Roger Wilson - Chairman

Roger has worked in telecommunications for the past 17 years. In addition to being the first Managing Director for Telewest’s residential consumer business in the UK, he spent 3 years in Poland successfully building a business for American investors. Moreover, he was Managing Director of ECTA, the European Competitive Telecommunications Association until January 2006.

We’ve never seen a disgruntled employee give good service

Most companies say “put the customer first” but they don’t really know how to do it. We believe that employees have to put customers first so we treat them accordingly. We treat our staff as the most important asset of our company. Our logic is simple-we have never seen a disgruntled employee give good customer service. That is why we spend so much time trying to develop a highly trained, highly motivated and happy workforce. We don’t just provide training we also give the team a great environment in which to work. We get annoyed when people talk about the ‘work-life’ balance as though work is somehow not part of your life. We only live once so you have to enjoy your time at work - talk to our people and see if you can hear the difference - they are not afraid to laugh on the telephone.