Customer Services
Our Customer Service Pledge is this …
- Every call will be answered by a human being.
- We will never use robots with press 1 for this, press 2 for that, press 9 for total frustration.
- We will give you our full name so you know who you have spoken to
- None of this “Dave? Which Dave did you speak to?” nonsense.
- We will try to solve every problem on your first call, but if you do need to ring back our staff will give you their personal phone number
- so that you can get through directly to the same person that you spoke to last time.
- Every member of staff has their own personal voicemail
- with a personalised greeting so that you know that you have got through to the right person.
- Our system is clever enough to email the person telling them that you have just left a message
- so we can’t forget to check our voicemail.
- If we ever have need to send you a letter we will attach our photograph
- so that you can see who is writing to you.
Winner of the Plain English Award
Read our award winning Code of Practice
Read our Sales & Marketing Code of Practice
OFCOM rules on telephony mis-selling
It’s not complicated it’s just about treating people the way that you would like to be treated yourself.
We are… faces not numbers… and so are youCompetitive Prices
At the same time, we don’t expect you to pay through the nose for the privilege. AdEPT is committed to continually monitoring its prices to ensure that you get a great deal. We may not be the very cheapest operator in the market, but we can promise you we’re pretty close, and that we will work hard to push prices down whenever the opportunity presents itself.
Ian Fishwick - Managing Director
