Our Customer Service Pledge is this …
- We will give you our full name so you know who you have spoken to
- None of this “Dave? Which Dave did you speak to?” nonsense.
- We will try to solve every problem on your first call, but if you do need to ring back our staff will give you their personal phone number
- so that you can get through directly to the same person that you spoke to last time.
- Every member of staff has their own personal voicemail
- with a personalised greeting so that you know that you have got through to the right person.
- Our system is clever enough to email the person telling them that you have just left a message
- so we can’t forget to check our voicemail.
- If we ever have need to send you a letter we will attach our photograph
- so that you can see who is writing to you.
It’s not complicated it’s just about treating people the way that you would like to be treated yourself. We are… faces not numbers… and so are you
Winner of the Plain English Award
Read our award winning Code of Practice
Read our Sales & Marketing Code of Practice
OFCOM rules on telephony mis-selling
