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| PRODUCT | 2 YEAR CONTRACT | 3 YEAR CONTRACT | 5 YEAR CONTRACT |
|
|
FREE INSTALLATION | FREE INSTALLATION | FREE INSTALLATION |
|
|
N / A | FREE INSTALLATION | FREE INSTALLATION |
|
|
N / A | FREE INSTALLATION* | FREE INSTALLATION* |
*Subject to minimum of 16 channels. We offer a 50% discount for 8-15 channels
FAULT FIXING OPTIONS
| Care Level | SLA (to fix fault) |
| 1 Residential only | 2 working days |
| 2 Standard on PSTN & ISDN | End of next working day |
| 3 | Mon-Fri 07.00 – 21.00 & Sat – Sun 08.00 – 18.00 Report by 13.00 - fix PM |
| Mon-Fri 07.00 – 21.00 & Sat – Sun 08.00 – 18.00 Report after 13.00 – fix next day before 13.00 | |
| 4 | Mon-Sun 24×7 6 hour repair |
| Flexible appointments | Mon-Fri Early morning 07.00 – 08.00 |
| Mon-Fri Evening 18.00 – 21.00 | |
| Saturday 08.00 – 18.00 |
Call 0800 112 4000 today
We use exactly the same engineers to fix our faults as BT Retail do.
