Black-White Lists and Disaster Recovery
 | - We can pre-build a list of callers telephone numbers into the network,so that you can route their calls in different ways. For example,you may have an excellent customer that spends huge amounts of money with you and you always want their calls to jump to the front of the queue.
- Alternatively you may have a customer with outstanding debt that you may want to push directly to your Collections team.
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 | - We can build you a plan(s) at network level to route your calls to an alternative destination(s) within minutes. You can have multiple plans in place to cater for different events such as staff training through to major disasters where no-one can get into a particular building.
- These plans can be activated instantly and remotely – we give you the ability to do this. If you prefer,we can activate these plans on your behalf by simply ringing our support team.
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Bring your contact centre into the 21st century with our 21CN network based solutions
