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Home >Contact Centres >Call Prioritisation and Brand Representation

Call Prioritisation and Brand Representation

  • If you wish to give certain types of calls from a particular inbound number prioritisation over other calls,we can build this into your solution for you.
  • As an example:one of our cinema chain clients uses this feature to prioritise their highest priced ticket sales.

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  • If you have a number of different brands represented within your business,then we can ensure we incorporate this into your solution.
  • You can have a different welcome message and queue messaging for each of your brands.
  • We can even whisper the brand to your agent before the call is connected through to them if you have the same group of agents taking calls from multiple brands.

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