Call Routing and Network Queuing
 | - AdEPT Telecom can build anything from a simple IVR to a complex call routing plan with multiple menus,options and rules.
- We can ensure that all your calls are seamlessly routed to the appropriate department and call handler regardless of their geographical location.
- All your messages will be recorded by a professional recording artist, but we also give you the ability to change them dynamically yourself,giving you complete flexibility.
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 | - With masses of capacity at network level,you can manage your inbound peaks and troughs effectively by initially answering all calls at network level and then passing them to the site when an operator becomes available.
- Consequently,you need less ISDN30 channels on site.
- No caller will ever hear the engaged tone and at busy times where calls are being queued,your customers will receive whatever messaging you require as well as appropriate music if this is what you want.
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Bring your contact centre into the 21st century with our 21CN network based solutions
