Satisfaction Surveys and Call Recording
 | - We can set up a facility whereby calls can be transferred to a Customer Satisfaction Survey once the call is completed.
- This service allows callers to score the service received from a set of questions defined by you
- Full reporting on the results is then available for you to act one
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 | - We can record calls automatically and store them at network level
- Call recordings can be retrived via on online portal
- Ideal for sales or regulated environments
- There is a charge per call recorded and stored
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Bring your contact centre into the 21st century with our 21CN network based solutions
