Head Office: 0344 55 77 200 - Fleet: 0333 24 18 888 - Northampton: 0160 46 53 362 - Orpington: 01689 814700 customer.service@adept-telecom.co.uk

CALLS AND LINES

the EASY, quick win

Speak to our Sales Team for FREE

on

0800 112 4000

48 hours is all it takes to analyse your Telecom estate

In 10 days (or less) you will be saving money

AdEPT customers

What do you do?

Just give us a copy of your bill, preferably in electronic format.

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What do AdEPT Telecom do?

Within 48 hours – AdEPT Telecom will then analyse your bills and give you a detailed report on your current Telecoms estate – it’s that EASY to understand what you have today. In the same report you will see your recommended tariff and exactly how much you can save by moving to AdEPT Telecom plc.

Free Installs

Free installs on line Rental, ISDN2 and ISDN30 are available. The below shows you what FREE Installs are available for each product.

Line Rental

2 Year Contract = Free installation

ISDN2
2 Year Contract = N/A
3 Year Contract** = N/A
5 Year Contract** = Free Installation
ISDN30
2 Year Contract** = Free Installation
3 Year Contract** = Free Installation
5 Year Contract** = Free Installation

** Large Business only

FAULT FIXING OPTIONS

If your business has a requirement to have faster repairs, we strongly recommend you take out one of our enhanced Care Level packages for your phone line to guarantee a quicker repair when problems occur. Please contact our customer service team on 0844 55 77 300 to add one of the enhanced Car Level packages to your agreement.

SLA (to fix fault) :
Mon-Fri 07.00 – 21.00 & Sat – Sun 08.00 – 18.00 Report by 13.00 – fix PM
Mon-Fri 07.00 – 21.00 & Sat – Sun 08.00 – 18.00 Report after 13.00 – fix next day before 13.00

SLA (to fix fault) – Mon-Sun 24×7 6 hour repair

We also offer Flexible Appointments

SLA (to fix fault): Mon-Fri Early morning 07.00 – 08.00 Mon-Fri Evening 18.00 – 21.00 Saturday 08.00 – 18.00

You sign the Order Form

You sign the Order Form and return it AdEPT Telecom plc. Our Order Form is a MASTER SERVICES AGREEMENT that refers to all of the relevant Terms and Conditions. The contract has co-terminus end dates for all products so that you don’t have to remember lot’s of contract end dates – it’s EASY – there is just one date for everything.

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How do AdEPT migrate the services?

If you spend over £400 per month you will be allocated a Premier Service manager who will be your single point of contact for every aspect of your service, including the initial migration. We’ve made it EASY – you only ever have one person to contact (and a named deputy and a special, shortened escalation chain). We will use WLR and CPS systems to migrate your services. These systems electronically re-programme your local BT Telephone exchange. There is no need to visit the site and the end users will not even know it has happened.

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